Return Policy
Return Policy - Svens Skincare
Thank you for choosing Svens Skincare. We value your satisfaction and aim to provide a seamless return process. Please review our return policy carefully.
1. Eligibility for Returns
- Products are eligible for a return within 30 days of the delivery date.
- To be eligible for a return, items must be unused and in the same condition as received.
2. Exclusions
No refunds will be granted in the following situations:
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Subscription Products: Products purchased on a subscription basis are not eligible for a refund if you have received them at least twice.
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Late Returns: Returns will not be accepted for items purchased more than 30 days after delivery.
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Abuse of Refund Policy: We reserve the right to deny refunds to frequent users/abusers of our return policy.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Send an email to hello@svensskincare.com with your order details.
- We will provide you with a pre-paid shipping label to return any unused product.
4. Refund Process
- Once we receive the return and verify the product's eligibility, we will process a 100% refund of your order.
- Refunds will be issued to the original method of payment.
5. Contact Us
If you have any questions or concerns regarding the return process, please don't hesitate to contact us by clicking here.